In it's annual report, the University of Michigan calls notice to American Customer Satisfaction Index [ACSI] data that shows overall customer satisfaction with PCs has dropped 3 percentage points to 75, and that Apple remains industry leader despite dropping 5 percentage points to 79. HP was the one corporation to improve a percentage point to 76, although its subdivision COMPAQ's worst-in-industry score of 73 percentage points, is nothing to brag about.
Here is a table summarizing the ACSI data for the PC manufacturing industry in years present and past:
Source: ACSI via AppleInsider
The report also discusses scores for the search engine industry. The ACSI report measures consumer satisfaction for different sets of industries every quarter, with the second quarter industries being from the consumer durables and e-business sectors.
The ACSI Second Quarter Report [PDF]
Recommended Comments