cringemaster Posted February 20, 2007 Share Posted February 20, 2007 Over the years I can count all the times Ive called Apple on my left hand,... right hand,... and all my fingers and toes. Okay, Not that much, but I have called alot, even for some simple questions, and Ive never had a bad call. I called 7 times total, and only 1 was covered under Apple-Care. All the others were 5-10 minute questions about simple stuff when i was still an OS X noob, and everytime I called, all it took was a simple explanation that I was only a kid who wasnt about to pay for 7 days of phone help ($50), and they would answer my questions. Ive only sent back my iMac once, and i had it back within 2 days (Logic Board) without an issue, and I also sent back my iPod 5G dude to a loose clickwheel, and It was in my PO box a week later (during the christmas season). Since Ive seen so many forum threads dealing with apple service, I thought i might ask you to rate your experience and how satified you are/were/am. Link to comment https://www.insanelymac.com/forum/topic/42978-apple-customer-support/ Share on other sites More sharing options...
Soündless Posted February 20, 2007 Share Posted February 20, 2007 i have only called once, and that was to get my g3's logicboard replaced. they where helpfull, and i got my computer back in 2 days. they also told me to get a mbp when it came out, the guy was playing around on a pre production unit and said it was good Link to comment https://www.insanelymac.com/forum/topic/42978-apple-customer-support/#findComment-307159 Share on other sites More sharing options...
alloutmacstoday Posted February 20, 2007 Share Posted February 20, 2007 when i brought my macbook in, they said it would be a week, but it only tokk 2 days! Link to comment https://www.insanelymac.com/forum/topic/42978-apple-customer-support/#findComment-307356 Share on other sites More sharing options...
Suzuka Posted February 20, 2007 Share Posted February 20, 2007 I dont know if this counts as customer support, but when I firs t got my iMac, I asked for 1Gb RAM, by the time I got back to the car, almost a mile away (my apple store in a huge mall) I relize they didn't add the RAM, they did take some money off the upgrade and a guy with a cart came with us to drag the computer along Link to comment https://www.insanelymac.com/forum/topic/42978-apple-customer-support/#findComment-307459 Share on other sites More sharing options...
macprodan Posted February 20, 2007 Share Posted February 20, 2007 Been having battery problems, I got in contact with Apple had a nice fast response, within two minutes of sending an email I had a call from Executive Relations Europe and a new battery is on its way to me. So a Thumbs up from me on Apples Support. There are a few other Issues like small gaps in case and some backlight bleeding, I tried to blag a replacement but it appears they only will replace a machine if it has a repair history. At this time I cant be without the machine so I got a case number and am going to book it in for repair when its convenient. Link to comment https://www.insanelymac.com/forum/topic/42978-apple-customer-support/#findComment-307552 Share on other sites More sharing options...
track09 Posted February 20, 2007 Share Posted February 20, 2007 Don't get me started with them and my iPod... Link to comment https://www.insanelymac.com/forum/topic/42978-apple-customer-support/#findComment-307599 Share on other sites More sharing options...
jana Posted February 20, 2007 Share Posted February 20, 2007 My ipod Nano 1st Gen broke with the screen problem with the first batch and Apple gave me another one, My iPod Nano 2nd made noices when the headphone where out / the genius couldnt explain it but i did get a replacement. My iPod 3G had a defective battery meaning it would only turn on for 10 mins, wasnt replaced and they told me to pay £80 to get it fixed but another £80 would have got me a new iPod Link to comment https://www.insanelymac.com/forum/topic/42978-apple-customer-support/#findComment-307608 Share on other sites More sharing options...
FreakyMac Posted March 5, 2007 Share Posted March 5, 2007 I called Apple Support in the Summer about My iPod Photo, because it gave my Laptop (600m) USB 2 ports a Power Surge and i got a new one in 2 weeks ( I live in Kansas and there is NO Apple Store =( and i give them 2 thumbs up Link to comment https://www.insanelymac.com/forum/topic/42978-apple-customer-support/#findComment-316725 Share on other sites More sharing options...
FreakyMac Posted March 5, 2007 Share Posted March 5, 2007 I called Apple Support in the Summer about My iPod Photo, because it gave my Laptop (600m) USB 2 ports a Power Surge and i got a new one in 2 weeks ( I live in Kansas and there is NO Apple Store =( and i give them 2 thumbs up Link to comment https://www.insanelymac.com/forum/topic/42978-apple-customer-support/#findComment-316726 Share on other sites More sharing options...
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